Häufig gestellte Fragen

1. Rentals (Mobile Homes, Coco Sweet®, Le Coin des Copains®)

1. Do you accept barbecues/planchas? Is there a barbecue area inside the campsite?

   Only gas barbecues / planchas are accepted. There are no communal barbecue areas inside the campsite, but certain rentals are fitted with barbecues (Quintessence®, Patio® and Îles d’Or® mobile homes, Coco Sweet® fitted tents and Coin des Copains® Friends' Corner). Charcoal barbecues are prohibited throughout the region for fire prevention reasons. Electric barbecues / planchas are also prohibited due to the maximum power supply allocated to the campsite.

2. Do you accept pets (cats & dogs)?

   We accept a maximum of two pets, except for category 1 and 2 dogs. Dogs weighing over 10kg must be approved in writing by the Management.
   Please note that animals are prohibited inside the Coin des Copains® (Friends' Corner).

3. Do you rent bed linen, cots and high chairs?

   We rent out sheets, cots and high chairs.
   Cotton sheets are provided in Quintessence®, Îles d'Or®, Patio® and Privilège® mobile homes, and at the Villa des Copains® (Friends' Villa).
   High chairs and cots are available free of charge for Quintessence® and Îles d'Or® mobile homes, subject to availability. Please specify your requirements at the time of booking.

4. Can we bring a second vehicle or trailer?

   One vehicle only is allowed per rental. It must imperatively be parked on your plot.
   Please notify Reception in advance if you wish to bring an additional vehicle or trailer (supplement payable), as only certain mobile homes offer an additional parking space.

5. What is the power supply in mobile homes?

   16 Amps.

6. Can we install a tent on a mobile home plot?

   No, it is prohibited by the Var prefecture for safety reasons.

7. Are pillows and blankets provided in rentals?

   Yes, pillows are always provided, you will find them on the bed. Blankets are also provided, you will find them in the cupboards.

8. Can we put a television in the Avantage® mobile homes? Or rent one on site?

   We do not hire out televisions but a TV is included in certain mobile home rentals: Quintessence®, Îles d'Or®, Patio®, Privilège® and Villa des Copains®. There is no TV aerial in Avantage® mobile homes. If you wish to bring your television, you will need an indoor aerial or Internet connection.

9. How much does cleaning cost?

   Cleaning fees vary according to the rental category and number of rooms.
   Please refer to the campsite's General Terms of Sale.
   

10. I saw an accommodation choice called Le Coin des Copains® (Friends’ Corner) on your website. How many people can stay there?

    Le Coin des Copains® (Friends' Corner) can accommodate up to 10 guests (5 cabins for 2 guests). It offers a kitchen area and private sanitary block.
    Animals are prohibited in Le Coin des Copains®, even outside the cabins.

11. From what time can we arrive?

    Arrivals are from 5 p.m. for rentals, with departures before 10 a.m. Exception: Quintessence® mobile homes, arrival from 3.30 p.m., departure before 11 a.m.
    N.B.: please remember to book your pre-departure inventory of fixtures with Reception. In peak season, inventories are carried out from 8 to 10 a.m. (8 to 11 a.m. for Quintessence® mobile homes); in low season from 9 to 10 a.m. (9 to 11 a.m. for Quintessence® mobile homes) on the day of departure.

12. Are the mobile homes air-conditioned?

    All our rentals are air-conditioned with the exception of Coco Sweet® fitted tents and the Coin des Copains®.

2. Tent & Caravan Pitches

1. Do you accept barbecues/planchas? Is there a barbecue area inside the campsite?

   Only gas barbecues / planchas are accepted. There are no communal barbecue areas inside the campsite. Charcoal barbecues are prohibited throughout the region for fire prevention reasons. Electric barbecues / planchas are also prohibited due to the maximum power supply allocated to the campsite.

2. Do you accept pets (cats & dogs)?

   We accept a maximum of two pets, except for category 1 and 2 dogs. Dogs weighing over 10kg must be approved in writing by the Management.
   Animals are prohibited in Le Coin des Copains® (Friends' Corner).

3. Can we hire a refrigerator?

   Yes, you can hire a refrigerator (table top, i.e. 1 metre high approx.) subject to availabilities. Please book in advance.

4. Can we bring a second vehicle or trailer?

   One vehicle only is allowed per pitch. It must imperatively be parked on your plot.
   A trailer is allowed subject to a supplement; it must also fit on your allocated plot.
   Please notify Reception in advance if you wish to bring an additional vehicle or trailer.

5. What is the power supply on pitches?

   Pitches are fitted with 10A sockets. Please bring along a European P17 adapter to connect your devices, plus an adequate extension lead (minimum 20 metres according to the pitch).

6. Do you have chemical toilets?

   Yes, you will find one inside the Mitan sanitary facilities.

7. Can we put several tents on the pitch and how much does it cost?

   Yes, there is no limit to the number of tents per pitch. However, please note the number of people is limited to 6 per pitch and that all your equipment (caravan and/or tents + vehicle) must fit on your plot (encroaching on roads and pathways is not tolerated).

8. From what time can we arrive?

   Economic, Confort, Small and Privilège XXL pitches: arrivals from 2 p.m., departures at 11 a.m.

   Premium Confort and Premium XXL pitches with Private Bathroom: arrivals from 3 p.m., departures at 11 a.m.
   

9. Can we choose our pitch?

   As a general rule you can choose your pitch, although of course it depends on our availabilities and booking deadlines. So please remember: "The earlier I book, the better chance I have of choosing a pitch".

   Out of season customers can choose their pitch (according to availabilities).

3. Payments & Cancellations

1. What types of payment do you accept for bookings?

   Online we accept bank transfers and credit card payments on our website (3D secure security protocol).

   On-site we only accept payments by credit card or cash.

2. What are your cancellation terms?

   You will find all details relating to booking cancellations in the Practical Information/ Documentation/General Terms of Sale section of our website.

4. Water Park

1. Can children reach the pool easily from the pitch or plot?

   Yes, it takes only 5 minutes to reach the pool from the far end of the campsite. However, children must be accompanied by a responsible adult.

2. What types of swimwear are allowed at the Water Park?

   For hygiene reasons, no swimwear other than the following is accepted:
   For women: one or two-piece swimwear only,
   For men: swimming trunks or swimming boxer shorts only.

   Cover-up swimwear and shorts are strictly prohibited.

3. What are the Water Park opening times? Is it open in the evening?

   The Water Park is open every day.
   Low season (April, May, June and September), open from 10 a.m. to 7 p.m. (may stay open later if very busy).
   High season (July and August), generally open from 9.15 a.m. to 7.45 p.m., with late opening until 10 p.m. once a week.

4. Are the pools heated?

   Yes, our 4 large pools are heated throughout the season (April to September, excluding summer period). We offer an inviting 200m² main pool, paddling pool for tiny tots and Zen space with 2 pools.
   The water slides and water games are not heated for technical reasons (you cannot heat running water!).

5. Are friends allowed at the Water Park?

   No, unless they are also campsite customers.

6. Do you have to wear a wristband to access the water park?

   Yes, you must wear your security wristband to access the pools and water park. They ensure only campsite guests are admitted, hence guaranteeing your safety and that of your children. Your wristband will be placed on your wrist on arrival at the campsite.

5. Campsite Services

1. Do you have Wifi? Is it paying?

   Yes, we have wifi. It is paying and we offer a variety of packages.

2. Do you have washing machines / tumble dryers?

   Yes, we have a launderette fitted with five 10 kg washing machines and a 10 kg tumble dryer.

3. Do you sell stamps and postcards?

   Yes, we sell stamps for France and Europe and offer a great choice of postcards of the campsite and surrounding areas at the campsite shop.

4. Do you offer activities for children?

   Yes, in July and August only. We offer activities for children aged 4-7 years and 8-12 years, as well as for teenagers.

5. Do you have entertainment evenings at the restaurant? Is it open every day?

   The restaurant is open every day throughout the campsite opening season and hosts entertainment evenings in July & August, plus a few evenings in low season.

6. What are the campsite restaurant and shop opening hours?

   The restaurant and shop are open every day throughout the campsite opening season.

   The shop is open from 7 a.m. to 1 p.m. and 4.30 p.m. to 7.30 p.m.

   The restaurant is open morning and afternoon (please ask Reception for details) in low season and all day until midnight (according to entertainment and attendance) in peak season (July/August).

7. Can you buy fresh bread at the campsite?

   Yes, our shop sells fresh bread and pastries from 7.20 a.m. There is no need to book the day before (except for special orders).

   Please note that the campsite's friendly, family-style restaurant also allows you to savour breakfast on site or take away your bread and pastries, along with the local daily newspaper, Var Matin.

8. What other services does the campsite offer?

   Next to Reception you will also find :
   - a wellness space offering various types of massage. Please book at Reception.
   - a souvenir shop also selling decorative objects,
   - a games room (arcade, pinball, air hockey, table football).

6. Around the Campsite

1. Is the campsite located near the shops and town centre?

   You will find a Biocoop, Intermarché, Casino and Auchan in La Londe-les-Maures town centre, 5 minutes from the campsite (1 km).
   In Hyères (9 minutes from the campsite), you will find two Intermarchés and a Centre Leclerc.

   Please note that the campsite shop sells a great choice of local produce, fresh fruit & vegetables and local wines at friendly prices – ideal for everyday shopping or a last-minute aperitif with friends!
   In peak season, the campsite hosts a little Provencal market (essentially olive-based produce). The list of local Provencal markets is also displayed at Reception.

2. Where is the nearest Post Office?

   In La Londe-les-Maures town centre.
   If you need stamps for France or Europe, we sell them at the campsite shop.

   We can also post your (prepaid) mail if you wish, simply drop it off at Reception.

3. Do you have a list of evening markets?

   The town of La Londe-les-Maures hosts several evening markets throughout summer (except on 17/08):
   - Every Monday at La Baie des Iles
   - Every Thursday at Port de Miramar
   - Every Sunday in the town centre from 7 p.m. to midnight.

4. Can you get to the town centre / beaches on foot or by bike?

   The town centre is located around 1 km from the campsite, with the first beaches at 3.5 km approx. A cycle path located 200 metres from the campsite allows you to cycle to the town centre and beaches in all safety.
   A pedestrian crossing has been installed at the roundabout to allow you to cross safely on foot or by bike.

7. Beaches

1. Is the campsite near the sea?

   The nearest beaches are situated just a few minutes from us, promising all the delights of the Mediterranean without the inconveniences of a campsite at the water's edge. The beaches of Tamaris, L'Argentière and Miramar in La Londe and Les Salins in Hyères await you!

   You can reach the beaches by car or bike along a safe cycle path, or enjoy a stroll through the vines down to the coast.
   To be precise, we are located 3.5 km from the nearest beach: Les Salins in the town of Hyères is just 5 to 7 minutes from the campsite.

2. Is there a shuttle service to the beach? At what times?

   Yes, a free shuttle service operated by the local council stops in front of the campsite 3 times a day (July/August). The timetable is displayed at Reception.

3. What are some of the beaches located near the campsite?

   Plage de l’Estagnol, Plage du Pellegrin, Plage de Léoube, Plage du Cabasson, Plage de l’Argentière and Plage des Salins are all located near the campsite.
   You can find out all about the beautiful beaches around the campsite in the Nos Coins de Paradis ® (Our Corners of Paradise) section of our website!

8. Practical questions

1. Does the campsite offer recycling containers?

   Yes, you can recycle paper, plastics, tins and glass in the recycling area located behind the shop. You can also recycle plastic bottle tops and cigarette ends.

2. I saw on your website that there is a main road nearby. Is it noisy? And what about the airport? Can you hear the planes?

   There is a main road near the bottom of the campsite, but only a few plots are really near it and we never rent them without your agreement. The airport is 20-25 minutes away by car, so you won't hear planes taking off or landing.

3. Do you have mosquitoes and ants?

   We have installed mosquito control terminals throughout the campsite and the results are excellent!

   However, ants and other insects are obviously part and parcel of nature camping in summertime.

   Be smart (don't leave food out, seal containers properly and store in cupboards/fridge) and you won't have any issues.

4. What do the campsite’s four stars mean?

   A four-star campsite has to satisfy numerous criteria.
   First and foremost, its pitches and rental plots must measure at least 80 m². Spanning 300m², our Coin des Copains® (Friends Corner) is our largest single camping space. Caravan pitches range from 95 m² to 120 m² to guarantee maximum comfort.

   The other criteria relate to amenities and services: you'll find a restaurant and shop at the campsite, together with a vast, 2000 m² water park!

   Our multilingual reception team is at your disposal if you need any more information.

5. What’s the weather like in the region?

   With nearly 300 days of sunshine per year, it's very unlikely you'll have a rainy stay! But if it does rain, our Coins of Paradis® (Corners of Paradise) list features a great choice of places to visit!